Terms & Conditions

Event Booking & General Sales Conditions

1. Booking & Deposit

• Reservation Confirmation: Events and parties are confirmed once a signed contract (if applicable) and a non-refundable deposit are received.
• Deposit Requirements:
  • Corporate Events: 50% deposit required. Balance due on the day of the event.
  • Birthdays & Social Events: 100% deposit due at time of booking.
• Deposit Deadline: Deposits must be paid within 7 days of booking confirmation to secure the event date.
• Final Payment: Any outstanding balance or additional charges must be paid on the day of the event.

2. Guest Count & Same-Day Use Policy

• By booking your party, you are confirming the agreed number of guests attending.
• Funds for absent guests may be used toward other attractions or food/beverages at Eddie’s on the same day of your event.
• No refunds or rainchecks will be issued for no-shows or unused portions of the booking.
• All credited amounts must be redeemed on the event date—no carryover to future dates.

3. Refund & Credit Policy

• Cancellations: If canceled 14 or more days before the event, the deposit will be credited to your Volt Raceway account for future use (valid for 12 months).
• Online Bookings:
  • All sales are final. No refunds for missed or canceled online bookings.
  • Email info@voltraceway.com at least 24 hours in advance to receive a credit to your Volt Wallet.
  • Requests made less than 24 hours before an event will not be accommodated.

4. Additional Services & Charges

• Extra Services: May include catering, equipment rental, or other add-ons and may incur additional charges.
• Approved Vendors Only: All services must be arranged through Volt Raceway-approved vendors.

5. Track License & Membership Perks

• Track License: Available for $6.95, includes 1-year access to the Thrill or Fun track.
• Includes:
  • Reusable Head Sock ($4.50 value)
  • Personalized Race Results
  • Birthday Race Perk ($31 value)
  • Loyalty Points Program
• Perk Conditions:
  • Perks are non-transferable.
  • Must show valid Track License or License number to redeem.
  • Some perks may require advance booking.
  • Birthday perks valid on actual birthday only and must be claimed in person with ID.
  • Misuse may result in termination of Track License.
• Loyalty Points:
  • Earn 1 point per $1 spent.
  • Redeemable for track sessions only.
  • 300 points = 1 race session (public or advance races only).
  • Points and perks hold no cash value.
• Changes to Terms: Volt Raceway reserves the right to update or discontinue perks at any time with official notice.

6. Safety & Equipment Use

• Helmets and safety gear are provided by Volt Raceway.
• Personal helmets are allowed if they meet safety standards (DOT, Snell, etc.) and are approved by staff.
• All participants must follow Volt Raceway’s safety protocols and track rules.

7. General Event & Activity Policies

• Groups fewer than 10 participants (not booked as a party) are subject to regular walk-in pricing and must hold a valid Track License.
• Separate safety rules apply for Gelly Ball, Axe Throwing, and Pool. Details are provided at booking or upon arrival.
• Volt Raceway reserves the right to refuse service to anyone violating safety rules or misusing services.